7v7v7 Privacy Policy — Your information is completely secure
This is a fully transparent policy detailing how your personal information is collected, stored, and kept safe on the 7v7v7 platform.
Introduction & Overview
7v7v7 is a safe and reliable online gaming platform operated for users in Bangladesh. We place the highest importance on the privacy of our users and are committed to ensuring the security of their personal information.
This privacy policy describes in detail what information 7v7v7 collects, how that information is used, how long it is stored, and what steps we take to protect your information. It also clearly explains data sharing with third parties, our cookie policy, and your rights.
This platform is operated for users aged 21 and above only. We do not knowingly collect personal information from minors. If a minor has provided information on our platform, parents or guardians may contact us and we will arrange for that information to be deleted.
What Information We Collect
We collect various types of information to create accounts, process transactions, and provide secure services on 7v7v7. A detailed description by category of information collected is provided below.
Identity Information
- Full name
- Date of birth (for age verification)
- Nationality
- Government-issued ID details (where required)
Contact Information
- Email address
- Mobile number
- Current address (where applicable)
Financial Information
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Login time and session data
Gaming Activity Information
- Game play history
- Betting patterns and preferences
- Win and loss records
- Bonus and promotion usage information
Communication Records
- Live chat conversations
- Messages sent via email
- Support ticket details
How Information Is Collected
7v7v7 collects user information in the following ways:
Information you provide directly: When you create an account on 7v7v7, you directly provide us with your name, email, mobile number, and other required details. Payment-related information is also collected directly at the time of financial transactions.
Automatically collected information: Some information is collected automatically while you use our platform, such as your IP address, device information, browsing behaviour, and login time. This information is used to improve the security and performance of the platform.
Cookies and tracking technologies: Our website uses cookies to improve your browsing experience and remember your preferences. Detailed information about cookies is provided in section 6 of this policy.
Purpose of Using Information
7v7v7 uses collected information only for the following legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your account, verifying identity, and ensuring secure login. |
| Financial Transaction Processing | Processing deposits and withdrawals, preventing financial fraud, and ensuring transaction security. |
| Customer Support | Providing assistance via 24/7 live chat and email, resolving complaints, and answering questions. |
| Security and Protection | Preventing account hacking, fraud, and unauthorised access; detecting suspicious activity. |
| Service Improvement | Improving platform performance and user experience, and planning new features. |
| Responsible Gaming | Monitoring user gaming behaviour to identify potential issues and provide necessary support. |
| Legal Obligations | Complying with applicable laws and regulations and responding to legitimate requests from relevant authorities. |
Data Storage and Security
Security Measures
7v7v7 uses industry-standard SSL encryption technology to protect your information. All our data transfers are completed through encrypted channels, so no third party can read or alter your information.
- SSL/TLS encryption (256-bit)
- Secure server infrastructure
- Regular security audits
- Restricted access controls
- Automated threat detection
Data Retention Period
We retain your information only for as long as it is necessary to provide services or is required to be kept due to legal obligations.
- Active account data: for as long as the account remains open
- Financial transaction records: as required by law
- After account closure: for the period specified under applicable law
- Security logs: for up to 90 days
User Responsibilities
Keep your account password confidential and do not share it with anyone. If you log in from a public or shared device, always log out after use. If you notice any unusual activity on your account, contact the 7v7v7 support team immediately.
Sharing Information with Third Parties
7v7v7 does not sell or rent your information. However, information may be shared with third parties in the following limited circumstances:
Service Provider Partners
To operate our platform, we use certain trusted third-party services such as payment processing, hosting, security, and analytics. These partners receive only the information necessary to provide their specific services and are bound by strict confidentiality agreements.
Payment Processors
For mobile banking services such as bKash, Nagad, Rocket, and Upay, and for bank transfers, only the information necessary to complete transactions is shared with the relevant banks and financial institutions.
Legal Obligations
In the case of a court order, government investigation, or legal obligation, 7v7v7 may provide information to the relevant authorities. We will notify you in advance where possible, though in some circumstances that may not be possible.
Business Transfers
If 7v7v7 undergoes any business change for any reason, you will be notified in a timely manner before any transfer of user data, and you will have the option to choose an alternative.
Cookies and Tracking Technologies
7v7v7 uses cookies to improve your browsing experience and to provide services tailored to your preferences.
Essential Cookies
Essential for the basic functionality of the platform. Without these, the site does not work properly.
Analytical Cookies
Help improve the service by analysing how users interact with the platform.
Functional Cookies
Remember your language preferences, settings, and login status so you do not have to set them again each time.
Security Cookies
Used to prevent fraud and unauthorised access, and to keep your account secure.
Your Privacy Rights
7v7v7 respects your rights over your personal information. You may exercise the following rights:
Right to Access
You have the right to know what information we hold about you and to request a copy of that information. To make this request, contact us at [email protected].
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected or updated. Some information can be updated directly from your account settings; for other information, please contact support.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations, financial records, or ongoing disputes.
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. 7v7v7 will take appropriate action upon such a request.
Right to Data Portability
Where applicable, you may request your information in a structured, readable format. Please contact the support team regarding this.
Protection of Minors
The 7v7v7 platform is for users aged 21 and above only. We do not knowingly collect personal information from any minor.
Age is verified at the time of account creation, and any user who registers with a false age will have their account cancelled.
If you become aware that a minor has provided information on our platform, please contact us at [email protected]. We will arrange for that information to be deleted as quickly as possible.
Policy Changes and Updates
7v7v7 may update this privacy policy from time to time. Whenever there is a significant change, we will notify you in the following ways:
- A notification will be sent to the registered email address
- A clear notice of the change will be displayed on the website
- The "Last Modified" date on this page will be updated
If you continue using the platform after the changes, it will be considered as your consent to the new policy. If you do not agree with the updated policy, you may request to close your account.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise your privacy rights, please contact us.
Contact Us
Our dedicated support team is always ready to handle any privacy-related questions or requests. We provide assistance in both Bengali and English.
[email protected]24/7 support is also available via live chat.
Live Chat
Get instant 24/7 support directly through live chat on the website.
Email Support
For detailed requests or documentation-related matters, please contact us by email.